The Imperial features two restaurants: Venezia serves Italian specialties and the Garden View Terrace features local Thai and international-style cuisine. On-site entertainment includes a piano bar and lounge open for cocktails and refreshments, game room, Thai cooking classes, library and outdoor campfire parties for families. Recreational facilities include a spa and traditional Thai massage services, two outdoor pools, karaoke room, tennis and squash courts, table tennis and darts, badminton, health club and polo club. The hotel also has 24-hour front desk service, tour assistance, limousine service, currency exchange and a business center.

Guestrooms offer gorgeous views of the mountains and fragrant fruit trees, rustic-style furnishings, air-conditioning, satellite television, refrigerators, minibars, bathrobes and slippers, and coffeemakers. Guests will appreciate the warmth and hospitality of the Imperial Chiang Mai Resort staff, as well as the natural wonders and tranquility that are unique to Southeast Asia.